Also – as a sign of respect please address as Mr./Ms./Miss/or Mrs. until they give you permission to call them by their first name and if you intend on slautering their last name apologize before you say anything.

So – Hi, my name is John Hopkins (shake hands, if possible) are you, and please forgive me if I mispronounce your name, Ms. Leproshonser.

Remember to respect, shut your mouth and listen, and explain simply and don’t try to impress anybody with big words. Tell them everything not just what you want them to hear so they will decide what you want and step back and allow them to process, ask questions, and think about their choices.