A few days ago
Sallie Mae ?
Everytime I try to call customer service to make a payment I can never get a live person to speak with. So I in turn have to wait until they call me. By this time my bill is past due. Does anyone have a live person # I can call? I also get charged a $10.00 service fee every payment I make over the phone, is there any way around this?
Top 5 Answers
A few days ago
Favorite Answer
you can make payments online at salliemae.com. set up your account by providing some information on your loans and you will be able to process your payments electronically any time you would like. there arent any fees associated with this at all! if you really want to speak with a live person to process the payment, call early in the morning. that is usually a slower time for their incoming calls.
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A few days ago
There are real, live customer service agents at Sallie Mae. You are possibly not listening to the options correctly. Listen to the entire menu and if you don’t hear what you want, press 0 and you should get a person. Please remember that at this time of year most lenders call agencies are very busy, too, and it may take a while to get a person.
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A few days ago
The best thing to do is to set up an automatic payment deduction from your checking account. You will always be paid on time and it can even help get your interest rte to drop a bit!
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A few days ago
Are you calling past their regular business hours?
Customer service representatives are available:
Monday–Thursday, 8 a.m.–8 p.m. EST.
Friday, 8 a.m.–5 p.m. EST.
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A few days ago
what the hell…?
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