A few days ago
What is a gentle way to say “mistake”?
I have to draft an email and refuse to pay for a charge that was incurred due to another department’s mistake. I’d like to phrase it a little more gently than using the word mistake.
Just for reference, the person I am responding to said “So we punish the lab to meet a customer deadline?”
Top 10 Answers
A few days ago
Favorite Answer
Even more professional: oopsie.
Third person passive: An error was made. There was a misunderstanding, therefore…
And the customer has to be right, or you won’t have any customers.
2
A few days ago
Folly?
Blunder?
Bungle?
Flub?
Misstatement?
Misunderstanding?
Oversight?
Error?
Oopsies?
0
A few days ago
Error
1
A few days ago
I too agree with the first person in using the word error. You want to keep it neutral and professional. Good Luck!
1
A few days ago
Unavoidable confusion? Or just plain misunderstanding?
1
A few days ago
I agree with the first person. ERROR.
1
A few days ago
Oversight is good.
Or you could say that it was a result of a “miscommunication.”
1
A few days ago
How about calling it an error or oversight?
5
A few days ago
a more gentle way would be ” to be in error” , carelessness, misunderstand; misinterpret
0
A few days ago
error, misinterpretation, fault
0
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