A few days ago
Anonymous

what deos Batho Pele mean to gervernment and the people gervernment serve?

what deos Batho Pele mean to gervernment and the people gervernment serve?

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A few days ago
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Batho Pele (Sotho: “People First”) is a South African political initiative. The initiative was first introduced by the Mandela Administration on October 1, 1997 to stand for the better delivery of goods and services to the public. It is also now used to imply the dissolvement of government organizations deemed corrupt or obsolete.

The Batho Pele initiative aims to enhance the quality and accessibility of government services by improving efficiency and accountability to the recipients of public goods and services.

Batho Pele requires that eight service delivery principles be implemented

regularly consult with customers

set service standards

increase access to services

ensure higher levels of courtesy

provide more and better information about services

increase openness and transparency about services

remedy failures and mistakes

give the best possible value for money

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