Can someone tell me what CRM is?

CRM – customer relation managment what does that mean and what does that do to a business? How does a business use crm? Can you give me some examples?

Top 3 Answers

A few days ago

ladyc

Favorite Answer

my spouse was a CRM, he was the direct manger for a team of 6-9 people that made/took customer service phone calls for a financial service.

It is management for a customer service company or customer service division of a company.

5 years ago

CRM (customer relationship management) includes all aspects of interactions that a company has with its customers, whether it is sales or service-related. While the phrase customer relationship management is most commonly used to describe a business-customer relationship (B2C), CRM is also used to manage business to business (B2B) relationships. Information tracked in a CRM system includes contacts, clients, contract wins and sales leads and more.

A few days ago

neva4rreal

I don’t think you should be in business.

You’re asking questions on very simple stuff.

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Can someone tell me what CRM is?

Can someone tell me what CRM is?

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