Ishikawa Research paper.


Dr.Kaoru Ishikawa was a Japanese Professor and a quality management innovator who lived between 1915 – 1989 in Northern America. He was born in July 13; 1915.He attended Tokyo University and graduated with an engineering degree in applied chemistry. He took up his first job as naval technical officer (1939-1941) and later moved to work in Nissan Fuel Liquid Company until 1947.In 1949; Ishikawa joined the Japanese Union of Scientist and engineers (JUSE) quality control research group, at then Japan wanted to transform its industrial sector which was seen in North America as producer of cheap wind –up toys and producer of poor quality cameras. He influenced quality practice throughout the world when he mobilized large groups of people towards a common goal that would improve on Japans quality.

He made efforts in translating, integrating and expanding the management concepts of Edward Deming and Joseph Juran.Most of his contributions also have been key role in development of Japanese quality strategy.He became a full professor in engineering department in 1960 at Tokyo University; this is when he introduced the concept of quality circles in 1962 in collaboration with JUSE.The concept began as an experiment and training done to all levels of organization. Quality circles became popular and form an important link in company’s Total Quality Management system. He also influenced quality practices by organizing an Annual Quality Control Conference for top management in 1963.To facilitate quality he also translated some his books to English an example is, the quality to control guide and involved himself in international standardization activities.Ishikawa died in 1989.

Ishikawa’s contribution on quality control

Ishikawa Research paper.

Kaoru wanted to change the perception of people towards work; he motivated the top management to think beyond improving the quality of products, his point of control included continued customer service, he saw the need of giving customer services even after receiving the goods. The top level management had to change to produce significant differences, in along term continuous manner(Deming,2000).He developed a model called Ishikawa or fishbone diagram; the diagram could help the user see all the causes of results of a quality, which brought further advancement in quality improvements. He also saw the need of support and leadership from top management, without the support, control and commitment, the programs would automatically fail. He believed in creating high standards of quality, which were measurement of quality improvement and should be constantly changed and evaluated.

The implications of his ideas for future companies included;

Reduction on inspections and testing expenses, improvement in uniformity and quality of the product, improvement in human relations, reductions of false data and reports, increase in quantity of products, good relationship established within departments, reliability of goods is enhanced (Sorensen, 2002), growth in sales market is increased, reduction in all costs, meeting and discussions are carried out freely, all interest of the members are taken into account and wasteful work reduced.


Ishikawa pointed out that quality improvement is a continuous process throughout the life cycle of a product and not only during the production, thus his ideas have been accepted and adopted by management and business worldwide, the numerous awards he has receive shows how successful his revolutions have been.


Deming E (2000).The New Economics for Industry, Government, Eduaction 2nd edition, Mit

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Ishikawa Research paper.

Sorensen B (2002), Quality and Performance Excellence in Higher Education; Anker Publishing Company.

Dickson G (2001), Alkanity measurement of quality improvement; Pices Press.