Managing telecommunications properly in the Information Age is essentials. The larger the organization, the more likely you will find telecommunications professionals—individuals who have earned collage degrees or completed in-service program with an emphases in some aspect of telecommunication. Finding voice, data, and video telecommunications services managed separately is not common.

In smaller organizations, telecommunications becomes one of many responsibilities attached to a manager’s job. Finding data and voice telecommunications service responsibilities split between two managers is not common. This will change as more company’s realize the role that telecommunications plays in day-to-day business operations.

Technology differences are minimized with the migration to digital transmission, since everything is converted to digitized data. The first steps are to bring all forms of telecommunications under one unit—be it a person, department, or division. The organizations size and strategic plan are key factors in establishing and managing telecommunications responsibilities.