It is normal that top managers direct lower levels what to do, are not interested in advice from below. Only if top managers approve of such a plan, a company can get a score card for top leadership, which has statistics on how the lower echelons are doing.

It can have things like percentage scrap this week, volume of customer returns, and reasons given most often.

There can also be a suggestion box for written improvements.

Some companies send an annual survey to their customers asking that we be rated for how good we doing in pricing, speed of delivery, quality, responsiveness, etc. list any major complaints.

The results then go to people who manage what we do for that customer (that did a return) then we have a meeting to review how we doing to improve the score.

There is a concept of total quality management, with tools like ISO 9000, that work towards identifying what ought to be improved, measuring how we doing, making one improvement at a time, continue the measurement to make sure we don’t back slide. It is heavily dependent on written documentation that the standards are being attained.

Within a company, there are often many methods of communication that different people have different comfort levels with. Many, but not all the workers may have connection to a computer system that supports various messaging. You trying to do your job, and you interrupted by messages. That does not make for an efficient work force.

Thus if the messages come through some instant message approach, through phone calls, PA system, there can be an excess of interruptions that are not good for the overall worker productivity.

e-mail is better … people not have to check it when it arrives, check it occasionally … but different people have different skill levels when it comes to being concise yet all relevant details

Most companies have periodic meetings. During the meeting nothing else in the company is getting done, so they need to be occasional, like once a week or so. Usually they held in person in a conference room, sometimes have an agenda, sometimes a discussion leader, almost always a limited number of topics to be resolved. There are ways to have meetings over speaker phones, video conferencing, but generally these not as satisfactory as in person.

Whatever record keeping system is being used, if it is well integrated, and the people trained in its use, then whatever info needs to go from one department to another, gets there through the system.

I have a murphyism about rules regulations and systems in any corporate organization.They are the glue that ensures the quality of the cooperative communication of the work force team.

If there are not enough rules, not good systems, then everyone is doing their own things, flying off in all directions, no team effort. Not enough glue.

Too much glue, and the organization is all gummed up, stuck on rules, instead of focused on working effectively on joint team efforts.

The quality of the rules, to help foment cooperation, without the too much or too little, that has to do with good management guiding the rule making, and training the staff in whatever the needs of the organization.

RE:
Communication Problem in Organization?
Due to communication problem things have been going wrong in my father's Organization.

the morale of employees is all time low, most of the people are appling for new job. Sickness records are extremely high, Due to staff attitude, supervisors are frustrated that they can not pass information…